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Cancellation Policy

cancellation and refunds for products purchased from BotBhidu.com

Cancellation Policy

Customers may request order cancellation before the order is shipped or dispatched. Once the order has been shipped, cancellation may not be allowed and the customer may need to follow the applicable return process.

Order Cancellation Before Shipment

If the order has not been shipped, packed, or handed over to the courier partner, the customer may request cancellation from the order page or by contacting BotBhidu.com support.

  • Cancellation can be requested before dispatch.
  • Approved cancellations will be refunded to the original payment method.
  • Cancellation approval is subject to order status verification.

Cancellation May Be Rejected If

  • Order has already been shipped or dispatched.
  • Product has been specially arranged, customized, or made specifically for the customer.
  • Order is already packed and handed over to the logistics partner.
  • Product falls under restricted, regulated, or non-cancellable category.

Refund for Cancelled Orders

If cancellation is approved, refund shall be processed through the original payment method wherever applicable. Refund timelines may vary depending on the payment gateway, bank, or financial institution.

Need Help?

For cancellation, return, refund, warranty claims, or complaints, please contact our support team.

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