Privacy Policy

1. Introduction

BotBhidu.com (Enercomp Marketplace Pvt. Ltd.) values the privacy of its customers, vendors, and website visitors. This Privacy Policy explains how we collect, use, store, process, and protect personal information when you access, register, purchase products, or use services through our platform.

Customer information shall be collected, processed, stored, and protected in accordance with the BotBhidu.com Privacy Policy and applicable laws.

2. Information We Collect

We may collect personal, business, order, payment, and technical information required to provide our marketplace services.

Full name
Email address
Mobile number and phone number
Billing and shipping address
Company or business details, where applicable
GST details, where applicable
Order history and purchase details
Payment transaction information
Account login credentials
Device, browser, IP address, and cookie information

3. How We Use Your Information

We use your information to operate the platform, process orders, provide customer support, improve user experience, and comply with legal requirements.

To create and manage customer accounts
To process product orders and payments
To arrange shipping and delivery
To provide customer support
To manage returns, refunds, replacements, and warranty claims
To verify customer identity and prevent fraud
To improve website performance and services
To send order updates, service messages, and permitted communications
To comply with applicable laws and regulatory obligations

4. Account Security and Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials and protecting login information. Customers are also responsible for all activities conducted under their account.

BotBhidu.com shall not be liable for losses arising from unauthorized account access caused due to customer negligence.

5. Information Sharing

We may share limited information with trusted parties only when required for order processing, delivery, payment, support, compliance, or platform operation.

Authorized vendors and sellers
Logistics and courier partners
Payment gateway and banking partners
Technology and service providers
Government, legal, or regulatory authorities, where required by law

6. Vendor Access to Customer Data

Vendors may receive limited customer information only for fulfilling orders placed through the platform.

Vendors shall maintain confidentiality of customer information.
Vendors shall use customer data only for order fulfillment.
Vendors shall not contact customers for direct sales outside the platform.
Vendors shall comply with applicable data protection laws.

7. Data Protection and Security

We implement reasonable administrative, technical, and physical security measures to protect customer information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online platform can guarantee absolute security. Users are advised to keep their account credentials confidential and notify us immediately in case of suspected unauthorized access.

8. Payment Information

Payments made through the platform may be processed by authorized payment gateway or banking partners. We do not store sensitive payment credentials such as card PIN, CVV, or complete card details unless permitted and secured as per applicable laws and payment security standards.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance the shopping experience.

Users may disable cookies through browser settings. However, some website features may not function properly if cookies are disabled.

10. Fraud Prevention and Security Verification

BotBhidu.com reserves the right to verify customer identities, suspend suspicious accounts, cancel fraudulent transactions, and report unlawful activities to the appropriate authorities.

11. Data Retention

We retain personal information for as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

12. Customer Rights

Customers may request access, correction, or update of their personal information. Where legally permissible, customers may also request deletion of their personal information.

Request access to personal information
Request correction of inaccurate information
Update account and contact details
Request deletion where permitted by law
Raise privacy-related concerns through support channels

13. Third-Party Services

Our platform may use third-party services such as payment gateways, logistics partners, analytics tools, hosting providers, and support tools. These third parties may process limited information only as required to provide their services.

We are not responsible for the privacy practices of third-party websites or external platforms linked from BotBhidu.com.

14. Legal Compliance

We may process, retain, or disclose user information when required to comply with applicable laws, government requests, court orders, regulatory requirements, or lawful investigations.

15. Changes to this Privacy Policy

BotBhidu.com reserves the right to update, modify, or revise this Privacy Policy at any time. Continued use of the platform after changes are published shall constitute acceptance of the updated Privacy Policy.

16. Contact Information

For support, complaints, privacy concerns, warranty claims, and legal notices, you may contact us at:

BotBhidu.com (Enercomp Marketplace Pvt. Ltd.)

Email: support@botbhidu.com

Phone: +91 7798310444

Address: 179/B Pushkar Industrial and Logistics Park, Behind Satyam Mall, Changodar, Ahmedabad - 382213, Gujarat, India

Pune Office: 401-A, Samarth House, S No. 116/3/1, 3/3, 3/10, Warje, Pune - 411058, Maharashtra, India