Customer Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering, or purchasing products through BotBhidu.com (Enercomp Marketplace PVT Ltd) ("Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any provision, please refrain from using the Platform.

2. About BotBhidu.com (Enercomp Marketplace Pvt. Ltd.)

BotBhidu.com (Enercomp Marketplace PVT Ltd) is an online platform that enables customers to discover, compare, purchase, and receive drone products, drone components, accessories, payload systems, batteries, sensors, software solutions, and related technologies from authorized vendors and manufacturers.

BotBhidu.com may act as a marketplace facilitator, distributor, reseller, or seller depending upon the product listing.

3. Customer Eligibility

• Be at least 18 years of age.
• Have legal capacity to enter into binding contracts.
• Provide accurate, complete, and current information.
• Maintain confidentiality of account credentials.

4. Account Responsibility

• Maintaining account security.
• Protecting login credentials.
• All activities conducted under their account.
• Promptly updating personal information.

BotBhidu.com shall not be liable for losses arising from unauthorized account access due to customer negligence.

5. Product Information

BotBhidu.com strives to ensure that product descriptions, specifications, images, technical documents, pricing, and availability information are accurate.

• Product images are for representation purposes only.
• Manufacturers may update specifications without notice.
• Minor variations may occur.

6. Pricing & Payment

• All prices are displayed in Indian Rupees (INR).
• Applicable GST and taxes shall be charged as per law.
• Payment must be completed before order processing.
• Pricing errors may be corrected and affected orders cancelled.

7. Order Acceptance

Placing an order constitutes an offer to purchase.

• Accept or reject any order.
• Verify customer information.
• Cancel fraudulent orders.
• Limit order quantities.

8. Shipping & Delivery

Delivery timelines are estimates only and not guaranteed.

• Weather conditions.
• Transportation issues.
• Regulatory restrictions.
• Force majeure events.

9. Returns & Refunds

Returns, replacements, and refunds shall be governed by the BotBhidu.com Return Policy.

• Products damaged after delivery.
• Products used improperly.
• Original packaging missing.
• Serial numbers altered.
• Return request beyond permitted window.

10. Warranty

Warranty coverage shall be provided by the Manufacturer, Vendor, or BotBhidu.com where specifically stated.

11. Drone Usage Compliance

• DGCA Regulations.
• Drone Rules, 2021.
• Airspace Restrictions.
• Registration Requirements.
• Licensing Requirements.

12. Restricted Products

• Government approvals.
• DGCA permissions.
• Import authorizations.
• End-user declarations.

13. User Conduct

• Fraudulent activities.
• Platform misuse.
• Malicious software.
• Violation of laws.
• Interference with platform operations.

14. Intellectual Property

All logos, trademarks, images, software, documentation and content are protected under applicable intellectual property laws.

15. Limitation of Liability

Maximum liability shall not exceed the purchase value of the affected order.

16. Product Safety Disclaimer

Drone products involve operational risks. Customers are responsible for following safety procedures and obtaining required permissions.

17. Marketplace Disclaimer

For third-party vendor products, BotBhidu.com acts as a marketplace facilitator and warranties remain the responsibility of vendors or manufacturers.

18. Privacy Policy

Customer information shall be processed in accordance with the Privacy Policy and applicable laws.

19. Fraud Prevention

BotBhidu.com reserves the right to verify identities, suspend suspicious accounts, and cancel fraudulent transactions.

20. Force Majeure

BotBhidu.com shall not be liable for delays caused by events beyond reasonable control.

21. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Courts located in Pune, Maharashtra shall have exclusive jurisdiction.

22. Amendments

BotBhidu.com reserves the right to modify these Terms at any time.